Frequently Asked Questions

1. FAQs for Ancestral Wheels
2. FAQs for Hartmann masks

• Q1.What is your privacy policy?

  • Billyard Ink Privacy Policy

    1. Uploaded Information. Any material which is uploaded to Billyard-Ink.com by a customer is considered by Billyard Ink to be the sole intellectual property (IP) of that customer. Billyard Ink reserves the right to remove information from such material so that (1) only information required by Billyard Ink is stored at Billyard-Ink.com and (2) security measures are ensured. Since, the IP is that of the customer, Billyard Ink will not share this information with any third party except for the express purpose of production of the service to the customer on the behalf of Billyard Ink (for example, third party companies may be used by Billyard Ink to print family charts and mount them on placards). If the customer does wish to share their IP with others through Billyard Ink, written permission must be presented by the customer.
       
       
    2. Customer Contact Information. Billyard Ink uses customer's email addresses for two purposes:
       • As a user log-in name
       • As a product delivery mechanism for electronic products (emailing a family tree chart electronically) or for notification of a product delivery for a hard-copy product.
       Billyard Ink never discloses these emails to third-parties for either personal reasons or business reasons. Furthermore, Billyard Ink will not use these emails in a bulk-email promotional contact list (as a "newsletter"), unless explicitly permitted by the customer.
    
    
    3. Cookies. Billyard Ink makes extensive use of cookies on Billyard-Ink.com. The cookie stored to a customer's machine is only a string of text which represents a unique indentifier. When a customer accesses Billyard-Ink.com and provides this cookie to Billyard Ink, Billyard Ink is able to determine what products the customer has ordered and determine which uploaded file(s) belong to the customer. Billyard Ink never uses cookies in any malicious ways, including extracting any information from the customer's computer. Again, these cookies are strings of text only and do not contain any malware, spyware, or any coding of any kind meant to track a customer's actions on their own machine.

• Q2. Why do I need to use cookies?
  • 
    Cookies are a convenient way for Billyard Ink to keep track of where a customer is in their order-process. The cookie on your machine is simply a bit of text which represents a unique identifier. By providing Billyard-Ink.com with this identifier, Billyard-Ink.com is able to determine which uploaded files belong to you, what products you have requested.
    
    Cookies are particularly useful if when there is a network issue and you lose connection with Billyard-Ink.com; in these circumstances you do not need to start again by uploading your information and specifying the details of your product.
    
    As specified in Billyard Ink's privacy policy, Billyard Ink never uses cookies in any malicious way, and neither condones nor implements the use of cookies to extract information from a customer's computer.

• Q3. Why do you need my email address?
  • 
    Billyard Ink asks the customers for their email address for two reasons:
    
    1. As a delivery address for any product in electronic format.
    2. As a means of identifying the customer with any material the customer may have uploaded. This is crucial, especially for the genealogical charts. Billyard-Ink.com does use cookies for this purpose, but cookies are stored on the customer's machine. If the customer goes to Billyard-Ink.com via another machine where there is no cookie, the customer can then log in using their email (and a password) to establish their identity.
    As stated in Billyard Ink's privacy policy, emails are not used typically outside of these two functions.

• Q4.What do you do with the files that we upload?
  • 
    Billyard Ink retains any material uploaded by the customer for a period of one (1) year. After that, all such material is removed from Billyard-Ink.com. A customer, at any time, may request the material to be removed from Billyard-Ink.com.